Our patients are important to us.
Patient Services
Whether you’re preparing for your first visit or following up after your surgery, our patient portal is for your convenience. If you have any questions or concerns, give us a call and we’ll connect you with the right specialist to assist you.
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You can contact our office during our normal business hours:
For Your First Visit
So that we can provide the very best care for you, please bring the following information with you for your first visit. It will help us create an electronic record and highlight information essential to providing the quality care you need.
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A photo ID
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A list of your current medications
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Any and all orthopaedic imaging from the last 3 months
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Insurance information and card
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Information about past treatments and medications
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Medical records from prior visits that you think may be helpful
Patient Portals
You can contact our office during our normal business hours. Please contact us if you have any concerns regarding billing or insurance issues that are sent directly from Island Orthopaedics. Other bills that are received by you will require you to contact the respective hospital, office, or billing service.
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To view your medical history, fill out questionnaires before your visit and communicate using secure messaging for Queens Medical Center or Kuakini, select one of the options below:
Patient Forms
Please fill out the forms below, bring a picture ID (driver’s license or state ID), and insurance card(s) to your first visit. For your convenience, you may download and fill out the following forms ahead of time:
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Insurance Plans
Island Orthopaedics accepts the majority of insurance plans in Hawai’i including:​
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Aetna Health Plans
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CIGNA HealthCare
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Deseret Mutual Benefit Administrators (DMBA)
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HMA
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HMAA
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HMSA
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Humana
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MDX​
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Medicare
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The Queen’s Health Systems Health Care Plan
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TriWest Healthcare Alliance (TRICARE/CHAMPUS)
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UHA
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United HealthCare
Clients are responsible for payment of fees not covered by insurance. We accept cash, personal checks, Visa, and Mastercard for co-payments. Please call to find out more about our insurance options.
Bring your insurance cards with your identification to your first appointment. If you require pre-authorization for your visit, please visit your primary care provider or call your plan provider to determine your next step.
Patient Payments
Island Orthopaedics, LLC offers fast, convenient, and secure online bill payment. To make a secure one-time payment, enter and submit the required information on the online bill payment form below. Your information will be redirected by Jotform, a HIPAA compliant service provider, retained by Island Orthopaedics and online payments will be processed by Square. Island Orthopaedics will not store any of your financial information.